A firm’s technical skills have been independently checked through regular on-site inspections, as well checks on their trading records and financial position.
The firm has signed up to a code of practice that includes insurance, good health and safety practices and customer care.
The approved scheme operator has checked and will continue to monitor the quality of their work, trading practices and customer satisfaction.
The firm will tell you about any building regulations you must meet and may be able to give you the certificates you need.
If you have a problem or disagreement with the firm, there will be a clear and user-friendly complaints procedure to help sort out the problem.
If the firm does not automatically provide adequate insurance cover you will have the option to buy a warranty.
When you employ an APL member displaying the TrustMark logo you know that they have been independently inspected and have met the required Government endorsed criteria outlined above.